Support

We're here to help

Questions about a builder, a print file or your plan? Email us and a real person from the PrintKit team will get back to you.

Email support

Best for setup help, print-file questions and billing: support@printkit.tech

Frequently asked questions

Is PrintKit available to install yet?

Yes — PrintKit is live today. On Shopify, install the native app from the Shopify App Store. On any other website — WooCommerce, Wix, Squarespace, Webflow, plain HTML — sign up at app.printkit.tech and add your builders with a one-line embed.

What does PrintKit actually do?

PrintKit adds custom-product design builders to your storefront — Shopify or any other website. When a shopper finishes a design, you get a print-ready file at up to 300 DPI (resolution-checked at upload), a shop-floor work ticket and a one-click Production Pack, so orders arrive at your bench ready to run.

Which builders are included?

Seven: Full Color Apparel, Sticker Sheet, Single Sticker, DTF Transfers & Gang Sheets, Embroidered Apparel, UV Roll and UV Substrate. Turn on only the ones your shop runs.

How much does it cost?

$19/month for your first builder and +$12/month for each additional builder, on either edition. Every new subscription starts with a 14-day free trial (one per store), and there are no transaction fees on your orders. Annual billing is available on both editions — $190/yr for your first builder and +$120/yr each additional, about two months free versus paying monthly — so three builders are $430/yr and all seven are $910/yr.

Do you handle payments or store card data?

No. PrintKit never sees card numbers, CVVs or bank details. On Shopify, checkout runs through your own Shopify checkout. On any other website, shoppers can pay by card on Stripe’s hosted checkout through your own connected Stripe account — the money goes straight to you and PrintKit takes no cut — or orders arrive as quotes and you collect payment the way you already do.

Are the print files ready to print as-is?

Yes. Every print file is generated true to size — exactly the dimensions set in the builder — and exports at up to 300 DPI. Download it from the work ticket and send it straight to your press or RIP. One honest caveat: a very long roll layout can come out below 300 DPI, because there is a hard ceiling on total pixel dimensions; when that happens the actual export DPI is written on the work ticket and into the filename.

How do cancellation and refunds work?

Cancel any time. See the refund & cancellation policy for your edition: PrintKit Shopify app or PrintKit on your own website.

How do I get my data deleted?

See our Privacy Policy for how data deletion works, or email us at support@printkit.tech.