Support

We're here to help

Questions about a builder, a print file, or your plan? Reach out and a real person from the PrintKit team will get back to you.

Email support

Best for setup help, print-file questions, and billing.

Frequently asked questions

Is PrintKit available to install yet?
Yes — PrintKit is live today. On Shopify, install the native app from the Shopify App Store. On any other website — WooCommerce, Wix, Squarespace, Webflow, plain HTML — sign up at app.printkit.tech and add your builders with a one-line embed.
What does PrintKit actually do?
PrintKit adds custom-product design builders to your storefront — Shopify or any other website. When a shopper finishes a design, you get a print-ready file at up to 300 DPI (resolution-checked at upload), a shop-floor work ticket, and a one-click Production Pack — so orders arrive at your bench ready to run.
Which builders are included?
Seven: the Full Color Apparel Builder, Sticker Sheet Builder, Single Sticker Builder, DTF Transfers & Gang Sheets, Embroidered Apparel Builder, UV Roll, and UV Substrate. Turn on only the ones your shop runs.
How much does it cost?
$19/month for your first builder and +$12/month for each additional builder, on either edition. Every plan includes a 14-day free trial and there are no transaction fees on your orders.

Annual billing is available on both editions — $190/yr for your first builder and +$120/yr each additional, about two months free versus paying monthly. So three builders are $430/yr and all seven are $910/yr.

On the PrintKit Shopify app you pick monthly or annual on the Plan & billing page and Shopify handles the charge; on PrintKit for your own website (the universal embed) you pick it at checkout and we bill you directly.
Do you handle payments or store card data?
No. PrintKit never sees card numbers, CVVs, or bank details. On Shopify, checkout runs through your own Shopify checkout; on other platforms, orders and quotes land in your dashboard and you collect payment the way you already do.
Are the print files ready to print as-is?
Yes. Every print file is generated true to size — exactly the dimensions set in the builder — and exports at up to 300 DPI. Download it from the work ticket and send it straight to your press or RIP; no resizing needed.

One honest caveat: 300 DPI is the target and it's what you get on any normal job, but a very long roll layout can come out below it, because there's a hard ceiling on total pixel dimensions. When that happens the actual export DPI is written on the work ticket and into the filename, so your bench always knows exactly what it's holding.
How do I get my data deleted?
See our Privacy Policy for how data deletion works, or email us at support@printkit.tech.